Click here to download our user and admin guides. These cover how to use CtrlPrint, InCopy, and how to create and manage a project as an administrator.
You can also search for any error message you receive in the search bar on this website and it will return the solution.
Issue not resolved? Please contact support@ctrlprint.net.
| Problem |
| I cannot edit documents |
| I cannot save my work to the server |
| Missing fonts |
| Issues with PDFs |
| Issues with installation |
| Issues with TrackChanges |
| Issues with Export for Word |
| Administration help |
| Problem: I cannot edit documents | |
| Nothing happens when I select to edit a chapter Error: No apps are installed to open this type of link (ctrl) |
Solution |
| Error: Failed to locate the application, or install plug-ins | Solution |
| Error downloading parameter file or download stops at 5% | Solution |
| Error: An error occurred when launching the application | Solution |
|
Document is read only and can't be uploaded. Save to server is disabled! |
Solution |
| I cannot see any text or images in the document | Solution |
| Text is missing or has moved | Solution |
| The cursor isn't set to let me edit text | Solution |
| Missing Plug-ins "CtrlGlobalUtils.InDesignPlugin" | Solution |
| Problem: I cannot save my work to the server | |
| Error: The chapter is not checked out and can't be uploaded to the server. Error: The chapter token is not valid: HTTP 401 |
Solution |
| Error message {"status":"error","message":"unauthorized"} when adding a document in InDesign | Solution |
| InCopy/InDesign crashed, where do I find the file I was working on? | Solution |
| Problem: Missing fonts | |
| InCopy says I'm missing fonts | Solution |
| How do I install fonts for Windows? | Solution |
| Problem: Issues with PDFs | |
| How do I download a PDF containing multiple chapters? | Solution |
| How do I get a PDF without TrackChanges? | Solution |
| Quality of PDFs varies from user to user | Solution |
| Text appears incorrect or is missing from PDFs | Solution |
| "500 - Internal server error" when downloading PDF | Solution |
| Why are there yellow sticky notes in my clean PDFs? | Solution |
| Problem: Issues with installation | |
| What are the system requirements for CtrlPrint? | Solution |
| What do I need to install? | Solution |
| How do I install InCopy CC2020 (v.15)? | Solution |
| How do I install InCopy CC2019 (v.14)? | Solution |
| How do I uninstall CtrlPrint? | Solution |
| How do I manually install the CtrlPrint plugins for InCopy/InDesign? | Solution |
| Troubleshooting: Mac "CtrlPrint Transfer Manager" can't be opened because...(unidentified developer/malicious software) | Solution |
| Problem: Issues with TrackChanges | |
| I can't see TrackChanges in InCopy | Solution |
| I cannot accept or reject changes | Solution |
| How do I give other users the ability to accept all changes? | Solution |
| How can I see changes made between two dates? | Solution |
| Problem: Issues with Export for Word | |
| How do I activate Export for Word? | Solution |
| How do I use Export for Word? | Solution |
| Problem: Administration help | |
| There are companies missing when I login as an administrator | Solution |
| I cannot add a new document to a project | Solution |
| I cannot add a user to a project | Solution |