Guide: What are the system requirements for CtrlPrint?

System Requirements
Operating System

Windows: 7*, 8**, 10
(XP and Vista are not supported.)

OSX/macOS: 10.12 – 10.14
Sierra, High Sierra and Mojave

*Microsoft's support for Windows 7 will end starting in January 2020.
**Windows 8 is technically not supported by Adobe for use with Creative Cloud and may result in issues with their software.

Web Browser
We recommend that you have a *modern web browser that is kept up-to-date, such as Chrome, Firefox, Internet Explorer/Edge and Safari.
*Defined as a version still supported by the developers. In most cases this is the last two versions, and in some cases only the latest. For Windows users we highly recommend using an alternative to Internet Explorer such as Edge or Chrome.
Document Editing
All users working on the same project must have the same CC version. The year notation specifies different versions and not updates. If an incorrect version is installed a user will not be able to open documents.
Adobe's system requirements for InCopy can be found here.
Adobe InCopy (Text editing)
We support CC2015.4* (11.4) and CC2017* (12.0), CC2018 (13.1) and CC2019 (14.0).

Adobe InDesign (Layout)
We support CC2015.4* (11.4), CC2017* (12.1), CC2018 (13.1) and CC2019 (14.0).

*Support for CC2015.4 and CC2017 will end on August 31st, 2019. We will then only support CC2018 and CC2019. CC2019 requires MacOS 10.12 (Sierra) or higher.

Versions of InCopy/InDesign older than CC2015.4 are not supported.
Viewing PDFs 
A recent version of either Adobe Acrobat, Adobe Reader or any other PDF reader. We do not recommend using a web browser.
All users working on the same project should have the correct fonts installed.
We recommend OTF (OpenType) for compatibility between Mac and Windows.
CtrlPrint Transfer Manager
The latest version of Transfer Manager, which can be downloaded from the installation section here. This application takes care of uploads, downloads and installation of the correct plugins for InCopy/InDesign.
Bandwidth We recommend at an absolute minimum of 10 Mbps upload and download.
Internet We recommend you have a stable internet connection capable of handling the uploading and downloading of large files.
Memory Adobe's system requirements for InCopy and InDesign recommend 8GB of RAM.
Firewall Open for http (80), https (443).


Labels: installation pdf requirements indesign incopy fonts internet explorer ctrlprintbasics

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