Guide: What are the system requirements for CtrlPrint?

System Requirements
Operating System

Windows: 7, 8, 10
(XP and Vista are not supported.)

OSX/macOS: 10.9 – 10.13
Mavericks, Yosemite,  El Capitan, Sierra, High Sierra*
*We are aware of an issue in High Sierra which can intermittently cause uploads to fail. Please see the information here.
Web Browser
We recommend that you have a *modern web browser that is kept up-to-date, such as Chrome, Firefox, Internet Explorer/Edge and Safari.
*Defined as a version still supported by the developers. In most cases this is the last two versions, and in some cases only the latest. For Internet Explorer, Microsoft only offers support for version 11 and higher. We recommend IE 10 or higher.
Document Editing 
All users working on the same project must have the same CC version. The year notation specifies different versions and not updates. If an incorrect version is installed a user will not be able to open documents.
Adobe's system requirements for InCopy can be found here.
Adobe InCopy (Text editing)
We support CC2015.4* (11.4) and CC2017** (12.0) and CC2018** (13.1).

Adobe InDesign (Layout)
We support CC2015.4* (11.4), CC2017** (12.1) and CC2018** (13.1).

 *CC2015.4 is the latest update to CC2015, it includes vital bug fixes and must be applied to avoid issues. According to Adobe, CC2015 is not supported on MacOS versions higher than El Capitan (10.11).
**CC2017/CC2018 require macOS 10.11 or higher.

Versions of InCopy/InDesign older than CC2015.4 are not supported.
Viewing PDFs 
A recent version of either Adobe Acrobat, Adobe Reader or any other PDF reader - such as a web browser or Apple's Preview application.
All users working on the same project should have the correct fonts installed.
We recommend OTF (OpenType) for compatibility between Mac and Windows.
CtrlPrint Transfer Manager
The latest version of Transfer Manager, which can be downloaded from the installation section here. This application takes care of uploads, downloads and installation of the correct plugins for InCopy/InDesign.
Bandwidth We recommend at an absolute minimum of 10 Mbps upload and download.
Internet We recommend you have a stable internet connection capable of handling the uploading and downloading of large files.
Memory We recommend at least 4GB of RAM.
Firewall Open for http (80), https (443).


Labels: installation pdf requirements indesign incopy fonts internet explorer ctrlprintbasics

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