This error indicates that you do not have the correct version of InCopy, or InDesign, installed on your computer.
Most likely, CC2022 (v.17.some numbers) or CC2021 (v.16.some numbers) is installed and your project's chapters were created in CC 2020 (v.15.some numbers) or CC2019 (v.14.some numbers). Documents are only compatible with the version they were created so it is essential that you install the correct version.
It is possible Adobe's auto-update feature is enabled. We recommend disabling this where possible.
Which version is installed on my computer?
If you are unsure which version of InCopy you have you can find out by clicking Help/About InCopy... from the InCopy top menu bar. (This is found under the "InCopy CC" menu on a Mac.)
This will then display the version and version number:
Which version do I need for my project?
The Adobe CC version number is displayed on every chapter page. Navigate to your company and project from the left-hand column, select a chapter and look above the Download button:
How do I install the right version?
Information about installing InCopy 2021 (v.16.some numbers) can be found here.
Information about installing InCopy 2020 (v.15.some numbers) can be found here.
Information about installing InCopy CC2019 (v.14.some numbers) can be found here. Please be aware that support for CC2019 (v 14) ended in May 2021.
CtrlPrint no longer supports new projects created in CC2019, CC2018, CC2017 or CC2015. Please consult your agency about updating to a supported version.
I have the right version installed and still get this error
This error can also be caused if a user has been given InCopy permissions when they have InDesign – or vice-versa.
You can check this by:
- Navigating to your project
- Click: Permissions
- You should have ET if you are trying to use InCopy
- You should have EL if you are trying to use InDesign
If your permissions are incorrect, you need to contact your project manager or agency to correct this.