Failed to Locate the Application - The Application Is Missing

This error indicates that you do not have the correct version of InCopy, or InDesign, installed on your computer.

Documents are only compatible with the version they were created with so you must install the correct version.

So that the application does not get automatically updated to a later version, we recommend disabling Adobe's auto-update feature. Instructions can be found here. 

Which version is installed on my computer?

If you are unsure which version of InCopy you have you can find out by clicking Help -> About InCopy... from the InCopy top menu bar. (This is found under the "InCopy CC" menu on a Mac.)

This will then display the version and version number:

Which version do I need for my project?

The Adobe CC version number is displayed on every chapter page. Navigate to your company and project from the left-hand column, select a chapter and look above the Download button:

How do I install the right version?

Please note, If you are looking for an earlier version, since October 2022, Adobe no longer provides older version than what is available on the Creative Cloud. Please see here for more info. 

I have the right version installed and still get this error

This error can also be caused if a user has been given InCopy permissions when they have InDesign – or vice-versa.

You can check this by:

1. Navigating to your project
2. Click: Permissions 
   • You should have Ic if you are using InCopy
   • You should have Id if you are using InDesign

If your permissions are incorrect, you need to contact your project manager or agency to correct this.