Guide: Install the correct version of InCopy/InDesign for use with CtrlPrint

You are here because you need to install the correct version of InCopy. Documents are version specific and cannot be opened in any version other than the one that it was created with.

The version you need to install is written in the error message text:

The document requires Adobe InCopy CC XXXX

mceclip0.png

Jump to installation instructions for:


Installing CC 2019 (v.14)

This direct download link is hosted by Adobe as part of their ongoing support for previous versions.

If you cannot open these files because of a security issue, please click here for the Adobe support page that hosts these links.

Once the installer is downloaded, you will need to unzip the file and run the setup. After this is completed, please try to download your document again for editing.


Installing CC 2018 (v.13)

This direct download link is hosted by Adobe as part of their ongoing support for previous versions.

If you cannot open these files because of a security issue, please click here for the Adobe support page that hosts these links.

Once the installer is downloaded, you will need to unzip the file and run the setup. After this is completed, please try to download your document again for editing.


Installing CC 2020 (v.15)

We do not recommend using InCopy/InDesign 2020 for the 2019 production season. CC 2020 was released in November 2019 and Adobe will need time to discover and fix any bugs with this new version. We strongly recommend using InCopy 2019 (v14).

Please click here for full installation instructions.


Installing legacy software - CC 2015 (v.11) or 2017 (v.12)

For help with legacy versions see these pages: CC2015 | CC2017 - please be aware that these versions are no longer supported by our support team. 

If you are having problems with or need support for Creative Cloud please see Adobe's dedicated "Learn and Support" site for CC found here.



Labels: installation indesign incopy creativecloud

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