This error indicates that you do not have the correct version of InCopy, or InDesign, installed on your computer.
Documents are only compatible with the version they were created so it is essential that you install the correct version.
It is possible Adobe's auto-update feature is enabled. We recommend disabling this where possible.
Which version is installed on my computer?
If you are unsure which version of InCopy you have you can find out by clicking Help/About InCopy... from the InCopy top menu bar. (This is found under the "InCopy CC" menu on a Mac.)
This will then display the version and version number:
Which version do I need for my project?
The Adobe CC version number is displayed on every chapter page. Navigate to your company and project from the left-hand column, select a chapter and look above the Download button:
How do I install the right version?
|InCopy 2022 (v.17.some numbers)||Click here|
|InCopy 2021 (v.16.some numbers)||Click here|
|InCopy 2020 (v.15.some numbers)||Click here|
I have the right version installed and still get this error
This error can also be caused if a user has been given InCopy permissions when they have InDesign – or vice-versa.
You can check this by:
- Navigating to your project
- Click: Permissions
- You should have Ic if you are using InCopy
- You should have Id if you are using InDesign
If your permissions are incorrect, you need to contact your project manager or agency to correct this.