If you see a message like this when opening a document, you do not have all of the fonts that are used in the document installed on your computer.
CtrlPrint does not supply or deliver fonts to users. Please contact your project manager or agency and ask them to supply the necessary fonts.
Fonts work like applications – they must be purchased, licensed and installed. Usually, a member of your IT team, or someone with administrator permissions, will need to install them. Click here for more information about installing fonts for your system.
Important:
The message you are receiving is not an error but rather a warning. You can continue to edit the file, however, be aware there are a number of drawbacks to not having the correct fonts installed:
- You will receive the warning each and every time you open a file.
- There will be a large watermark over the document indicating that you are missing fonts. (This can be turned off using the preferences menu.)
- All text that is shown with a substitute font will be highlighted in pink.
- Some portions of the text may not be visible because the replacement font differs in size. (This is especially important in tables.)
- All PDFs created when you save a document back to the server will use the substitute fonts instead of the correct ones. This means there will be a difference in appearance.
- The texts that you see in InCopy/InDesign may have slightly different typesetting because of the substitute fonts. This means that a paragraph found on the bottom of a page with the correct fonts may appear at the top of the next page with the incorrect ones.
About fonts in ESEF projects
It is crucial that all users within a project have the exact same fonts installed on their computers in accordance with those used in the document. Make sure every user in the project uses fonts from the same source. If the users don’t have the same fonts activated or installed, it can cause issues with TextBlock tags being placed back into the document which leads to them having to be redone.
Avoid using glyph variants in your writing, this can cause certain glyphs to be converted incorrectly leading to some words appearing with a mix of capital and lowercase letters.
Custom spaces and tabs should also be avoided in the design. These custom measures are likely not part of the character map of the font and will not be correctly converted to XHTML and can result in problems with spacing between words and letters.
When you convert a PDF to XHTML (this occurs when documents are saved to the server from the Tagger for creating ESEF reports) some issues with fonts can arise. Please read more about avoiding issues with Hidden Facts.