If you see a message like this when opening a document, you do not have all of the fonts that are used in the document installed on your computer.
CtrlPrint does not supply or deliver fonts to users. Please contact your project manager or agency and ask them to supply the necessary fonts.
Fonts work like applications – they must be purchased, licensed and installed. Usually, a member of your IT team, or someone with administrator permissions, will need to install them. Click here for more information about installing fonts for your system.
You do not need to have all of the fonts installed to work with CtrlPrint. The message you are receiving is not an error but rather a warning. You can continue to edit the file without any problems, however, be aware there are a number of drawbacks to not having the correct fonts installed:
- You will receive the warning each and every time you open a file.
- There will be a large watermark over the document indicating that you are missing fonts. (This can be turned off using the preferences menu.)
- All text that is shown with a substitute font will be highlighted in pink.
- Some portions of the text may not be visible because the replacement font differs in size. (This is especially important in tables.)
- All PDFs created when you save a document back to the server will use the substitute fonts instead of the correct ones. This means there will be a difference in appearance.
- The texts that you see in InCopy/InDesign may have slightly different typesetting because of the substitute fonts. This means that a paragraph found on the bottom of a page with the correct fonts may appear at the top of the next page with the incorrect ones.