Error when logging in
If you are receiving an error message when trying to login please double-check the URL you are entering. It should be identical to the server address you use with CtrlPrint. (https://secure.ctrlprint.net) This address must include https:// and must end in only .net The password should be for your user account and not your administrator account. (See example below.)
There are no chapters available...
If you receive an error that states that there are no free chapters available (like the one above) check the following:
- Have you created the project, chapters and added yourself to the project?
- Have you given yourself the proper permissions for the chapters in the project?
If you are unsure about how to do the above please download a copy of our admin guide and follow the steps outlined on page 3.
Illegal characters in chapter names...
Check that the chapter name that you are uploading the document to does not contain any of the following characters:
- Colons ":"
- Ampersands "&"
- Slashes "/" or "\"
These characters are used by the system and will potentially cause a conflict when trying to upload a new chapter. Simply rename the chapter and try the upload again to solve the issue.
File size over 30MB...
Note that this issue can also be caused by large file size (larger than 50mb) and files which contain an extremely large number of text frames (>500).