Adobe will automatically try to update your installed apps to its most recent version. This can cause users to not be able to download their documents for editing. We recommend you disable this functionality as part of the installation process:
1. Open the Creative Cloud Desktop App and click the account icon in the top right hand corner, then the option called Preferences:
2. Click Apps from the menu on the left hand side:
3. Find InCopy/InDesign in the list of apps. Click Advanced options and then untick Remove older versions:
