September 29th, 2015 - Important information from CtrlPrint


Important information from CtrlPrint Support


The following newsletter contains important information for users to be aware of and important dates to keep in mind. Included here is information about the new CtrlPrint server, Creative Cloud compatibility, and a new version of Transfer Manager to be released on October 1st.

If you have any questions don't hesitate to get in touch with us, and be sure to see our support website for more information.



New server - new address

Over the course of late spring and over the summer we've moved our service to a new server solution. All coming projects and users will now be using: to log in and access documents. The new server is more flexible, faster and more secure.

The old servers will still be accessible (and all old projects will remain available for downloading) for the coming months. Users will however not be able to create new projects on the old servers.



Important dates regarding the old servers

1/12 2015 Users will no longer be able to upload documents. Downloads will still be available.

30/4 2016 User will no longer be able to access

We highly recommend that if you need to access, download or create a copy of documents currently residing on any of the old servers that you do so within the coming months. More information about the new server can be found here.



New version of Transfer Manager

On the 1st of October we will be releasing a new version of Transfer Manager. This release will add support for CC 2014. It will also add the ability to work with CC 2015 for users who would like to do so. (We do however always recommend that users carefully consider using new software, such as CC 2015, untill the developers fix any unforeseen bugs that may be present in the initial release.)

If you plan on working with either CC 2014 or CC 2015 than you will need to update Transfer Manager to the latest version to continue working with CtrlPrint. More information about how to do this can be found here: For Windows | For Mac

Note that CC users will need version 1.1 (orange icon) or later of Transfer Manager.

If you are using version 1.1 of Transfer Manager (the orange icon above) you will be prompted to update automatically if you have activated the "Automatically check for updates" option in your preferences. However, if you have the older version of Transfer Manager (black icon above, installed prior to November 2014) you will need to take some extra steps to first remove your old installation and then install the new version. More information about updating to the latest Transfer Manager can be found here



New support website

We recently updated our support website with a new look, layout and content. We hope to make it easier for our users to quickly find what they need and get the help they are looking for. Making the support website as user friendly and functional as possible is a continuously ongoing project and we'd be glad to hear any comments and suggestions you may have. You can find the new support site at the same address as before: A quick run down on how to use the new site can be found here.


Adobe CC or CS?

There is an understandable amount of confusion when it comes to Adobe's new Creative Cloud (CC) service compared to the old Creative Suite (CS). In the simplest possible terms the difference is in the payment model that Adobe is now using. With CS users owned the software, while with CC customers will use a subscription plan. (This is either monthly or yearly, and can be for one application or Adobe's entire suite of products.) It is important to note that once your subscription is over you will no longer have access to your Adobe software.



Important information about CC, CC 2014 and CC 2015

CC 2014 and CC 2015 are not just updates to earlier versions of Adobe's applications, they are completely new versions of these applications. The same way CS6 and CS4 are incompatible continues to remain true with the CC versions. 

It is important to note that if you "update" to CC 2014 or CC 2015 from an earlier version (such as CC or CS6) Creative Cloud will actually remove any previous versions you have installed unless you specify otherwise. To install CC 2014/CC 2015 without losing your earlier versions please see the instructions here.

Two things to take into account about using the latest versions of InDesign and InCopy with CtrlPrint are:

  1. All users will still need to have the same version installed. If the documents are created using CC 2015 then all users will need to be working in CC 2015. Users with CC or CC 2014 will not be able to edit documents created with CC 2015.
  2. The plugins for InDesign (InCopy's plugins will be installed automatically when a document is downloaded) will need to be installed for the new versions before adding documents to the system for the first time. Information about how to do this can be found here.

As always, when going from one version of InDesign to a newer one, it is highly recommended to create IDML's of your documents and accept any older changes that may be present before adding documents to CtrlPrint. More information about best practices when preparing documents can be found here.

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