Reset a User's Two-factor Authentication on Their Account

First log in as an Administrator (see instructions).

Occasionally, a user may need to reset Two-factor Authentication on their account, such as when they get a new phone. This can be done when logged in as an Administrator.

1. Select the company for the user found in the left column.
2. Scroll down to the Users section and click the icon to the left of the username.

   

3. Click the "Reset Two-factor authentication" button.

   

4. Click "Reset Two-factor Authentication" from the pop-up confirmation box.

   

5. Once a user’s Two-factor Authentication is reset they will receive a new QR code to scan the next time they log in.