Troubleshooting: "500 - Internal server error" when downloading PDF

If you receive the above error when trying to download a PDF from the system make sure there are no chapter names that include the following:

  • :  Colon
  • /  Forward slash
  • \  Backslash

These characters are used by the system and can interfere with certain functions. To resolve this issue you will need to:

  1. Rename the chapters so that they do not include any of the above characters.
  2. Download and upload the files once (using "Edit chapter" and then "Save to server") so that new PDFs are created.
  3. Download the PDF again from the system.

Labels: pdf

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