Installing the correct version
InCopy is a professional text editing application developed by Adobe. There are different versions of InCopy (Adobe releases new versions every 12-18 months) and it is very important that you install the version which your agency has created your documents for. If you have the wrong version then you will not be able to edit them. We currently have support for CC2018, CC2017 and CC2015.4. If you are unsure which version you need we have instructions here: Which version of InCopy do I need?
Which version do I have?
If you are unsure which version of InCopy you currently have you can find the version number by opening the application and then selecting "About InCopy" under the "Help" menu. You will then see the version number as seen in the images below.
Licensing and Creative Cloud
To install InCopy you will need a Adobe Creative Cloud account. Adobe uses a subscription model which allows you to purchase individual licenses or a team license for multiple users (recommended for most companies). You can also choose to pay by month or for a year at a time. More information about this can be found here: How do I install Creative Cloud?
If you need to install CC2015.4 we have instructions here. Note that it is extremely important that you update CC2015 to CC2015.4. This update includes a number of crucial bug fixes.
If you need to install CC2017 we have instructions here.
If you need to install CC2018 we have instructions here.