Operating System
You must use one of the operating systems below to successfully install CtrlPrint Transfer Manager and Adobe InCopy/InDesign.
Windows
Windows 10 is the only supported version of Windows. Please be aware that Adobe does not support Windows 10 versions 1507, 1511, 1703, and 1709.
Windows 8.1, 8, 7, Vista and XP are not supported. Microsoft's support for Windows 7 ended in January 2020.
macOS:
macOS 10.13 (High Sierra) and higher. Please be aware that:
- InDesign/InCopy CC2019 and 2020 can be run using 10.15 (Catalina);
- InDesign/InCopy CC2019 cannot be installed on 10.16 (Big Sur).
- New Macs using the M1 processors can only install 2021.
Please check Adobe's documentation for more specifics regarding macOS compatibility and different versions of their applications.
Web Browser
You must use one of the web browsers below to successfully download a chapter for editing.
We currently support Google Chrome, Firefox, Microsoft Edge and Safari. Support for Internet Explorer ended on April 1st, 2020.
Because web browsers are frequently updated by their developers, you will need to ensure that your browser is up-to-date. This usually happens automatically but you can manually update your web browser by using the following instructions:
Network
Internet and Bandwidth
We recommend you have a stable internet connection with an absolute minimum of 10 Mbps upload and download. Slow or unreliable connections may cause the downloading or uploading of chapters to fail.
Firewall (e.g. ZScaler)
*.ctrlprint.net must be whitelisted in any security software.
TransferManager.exe and InDesign.exe or InCopy.exe must be allowed access to *.ctrlprint.net otherwise users will not be able to save their work back to the server.
Please ensure any security software (e.g. AppLocker) has whitelisted %appdata%\Ctrl and %temp%\Ctrl.
TLS
The TLS 1.1 protocol will be disabled from April 29th 2020 as it is deprecated by National Institute of Standards and Technology (NIST). Please use TLS 1.2 or higher.
CtrlPrint Transfer Manager
You must install the latest version of Transfer Manager (1.5) to successfully download a chapter for editing. Versions older than 1.3 are no longer compatible with CtrlPrint.
This application manages the downloads and uploads of your chapters and installs the correct plugins for InCopy/InDesign.
Older versions of Transfer Manager will not be able to correctly open documents and you will see an error message about missing plugins in the Transfer Manager window.
Document Editing
All users working on the same project must install the correct version of InCopy/InDesign to successfully download a chapter for editing.
If an incorrect version is installed a user will not be able to open documents and will see an error message about missing applications in the Transfer Manager window.
Your project manager or agency contact will have already agreed the correct version to install before installation instructions are sent out. Please confirm with them if you have any questions.
To check which version of InCopy/InDesign you have installed, please open InCopy/InDesign and click Help/About InCopy/InDesign... and look at the number below the InCopy/InDesign logo:
- v.16.(some numbers) = 2021 - not recommended for this production season
- v.15.(some numbers) = 2020
- v.14.(some numbers) = CC 2019
- v.13.(some numbers) = CC 2018 - this is not currently supported by CtrlPrint
Adobe InCopy (Text editing)
We currently support InCopy CC2019 (v14.some numbers), CC2020 (v15.some numbers) and CC2021 (v16.some numbers). For projects starting after 1 April 2020, we recommend using CC2020.
Adobe's system requirements for InCopy can be found here.
Adobe InDesign (Layout)
We currently support InDesign CC2019 (v14.some numbers), CC2020 (v15.some numbers) and CC2021 (v16.some numbers). For projects starting after 1 April 2020, we recommend using CC2020.
Adobe's system requirements for InDesign can be found here.
Viewing PDFs
You will need to install a recent version of either Adobe Acrobat, Adobe Reader or any other PDF reader to view PDFs. We do not recommend using a web browser.
Fonts
All users working on the same project must have the correct fonts installed.
If fonts are not installed, you will see a 'Missing Fonts' dialogue box in InCopy/InDesign when you download the chapter for editing and your document will look different to how you expect it.
Fonts work like applications – they must be purchased, licensed and installed. It is up to each company to decide which fonts they will use in their documents.
CtrlPrint does not supply or deliver fonts to users. Please confirm which fonts are required with your project manager or agency contact.
We recommend OTF (OpenType) for easy compatibility between Mac and Windows.