The process of using CtrlPrint is very simple. Users should familiarize themselves with the four fundamentals before opening their documents for editing and saving them back to server.
Visit our learning hub to learn more about CtrlPrint. The learning hub includes tutorials on how to use CtrlPrint and how to get started effectively.
Fundamental #1 - How to find and open your document (CtrlPrint)
- Go to secure.ctrlprint.net and login. Click here if you need more help logging in.
- Navigate to your project:
- Click your company name on the left side of the window.
- Click your project name.
- Click the chapter name.
- Click: Edit in InCopy
- You will be prompted by your browser if you want to open Transfer Manager. Click: Open CtrlPrint Transfer Manager and the chapter will automatically download and open.
The instructions with screenshots can be found at Open a Chapter for Editing
Fundamental #2 - Never unlock your document (CtrlPrint)
- Users should never need to unlock chapters. The unlock feature is a troubleshooting resource only.
- If you think you need to use the unlock feature, we recommend sending an email to support@ctrlprint.net or calling us on 020 3630 0134. This can save you a lot of time and avoid you needing to perform a document recovery.
In the event that the document must be unlocked for the purpose of troubleshooting, please refer to the following:
- A Chapter Is Locked by Me, but Not Open in InCopy
- A Chapter Is Locked by Another User
- If you are a system admin, you can look at how to Unlock a Chapter for a User
Fundamental #3 - Save locally and save often (InCopy/InDesign)
- Adobe InCopy does not have an auto-save function, so it is important to save your work regularly. The chapter will be saved on your computer (locally) and may be retrievable in the event of a program or system crash.
- Please click File -> Save Content from the InCopy/InDesign top menu bar. Alternatively, you can use the keyboard shortcut Ctrl+S.
The instructions with screenshots can be found at Save Your Work Locally and Save to Server
Fundamental #4 - Save to Server (InCopy/InDesign)
- You must click Save to Server when you have finished making changes. If you do not do this, your changes may not be saved.
- Please click CtrlPrint -> Save to Server from the InCopy/InDesign top menu bar.
- Enter a version comment if you like and click OK.
The instructions with screenshots can be found at Save Your Work Locally and Save to Server
Need more support?
If you have any further questions regarding CtrlPrint, please do not hesitate to contact us, click here for our contact details.