How do I proceed if the Transfer Manager application does not open after I have chosen to download a chapter?
Answer: Install Transfer Manager.
Why do I get the error InDesign/InCopy: Missing plug-in: CtrlGlobalUtils.InDesignPlugin?
Answer: The plug-ins have not been loaded to InDesign/InCopy. Update Transfer Manager and quit the InDesign/InCopy application.
How to proceed if I get Transfer Manager Error: Downloading Parameters or if the download stops at 5%?
Answer: Check security/network settings and speed.
What should I do if I get the error message Transfer Manager Error: Failed to unzip "____.zip"?
Answer: Check security/network settings and speed.
What do I do if Transfer Manager quits when I try to download a chapter?
Answer: Check security/network settings.
Why do I get the Transfer Manager Error: Failed to locate the application, or install plug-ins/ The application is missing?
Answer: The correct version of InDesign/InCopy cannot be found. Make sure you have installed the correct version.
I get a missing fonts message every time I open InCopy, what should I do?
Answer: Contact your internal or agency project manager.
How to proceed if I get a login screen or 7 day trial message every time I open InCopy?
Answer: Contact your internal or agency project manager.