Troubleshoot Installation

Transfer Manager does not open after selecting to download a chapter.

Install Transfer Manager

Transfer Manager crashes when downloading a document

InCopy error: Missing plugin: CtrlGlobalUtils.InDesignPlugin

Update Transfer Manager

Transfer Manager Error Downloading Parameters or download stops at 5%

Transfer Manager Error: Failed to unzip "____.zip"

Transfer Manager quits when trying to download a chapter.

Check security/network settings and speed

Transfer Manager Error: Failed to locate the application, or install plug-ins/ The application is missing

Install the correct version of InCopy

I get a missing fonts message every time I open InCopy.

I get a login screen or 7 day trial message every time I open InCopy.

Contact your internal or agency project manager