Troubleshoot installation

Install Transfer Manager:

• Transfer Manager does not open after selecting to download a chapter.

Update Transfer Manager:

• Transfer Manager crashes when downloading a document
• InCopy error: Missing plugin: CtrlGlobalUtils.InDesignPlugin

Check security/network settings and speed:

• Transfer Manager Error Downloading Parameters or download stops at 5%
• Transfer Manager Error: Failed to unzip "____.zip"
• Transfer Manager quits when trying to download a chapter.

Install the correct version of InCopy:

• Transfer Manager Error: Failed to locate the application, or install plug-ins/ The application is missing

Contact your internal or agency project manager:

• I get a missing fonts message every time I open InCopy.
• I get a login screen or 7 day trial message every time I open InCopy.

Contact CtrlPrint Support

Email us at support@ctrlprint.net or call 020 3630 0134.