CtrlPrint XBRL Tagger Failed to Start

  • Updated

This error indicates that you may not have permission to run the tagger on your machine. 

Annotation_2020-06-10_160017.png

The easiest way to diagnose this is to try and start the tagger manually:

  1. Click the Windows icon in the bottom left hand corner of your screen and type %temp%\Ctrl\Tagger and press Enter;
  2. In here should be a file called AMANA.XBRL.Tagger.CtrlPrint.exe (it has an orange box logo). Double click it to open it and see if it opens.
  3. If you see this blue screen stating that you don't have permission and need an administrator:

    Annotation_2020-06-10_160157.png

    • You will need to contact your IT team to give you permission to run all of the .exe files found in %temp%/Ctrl/Tagger/. (See image below, there are four.)
    • In addition you would also need permission to run Appdata/Roaming/AMANAConsulting/pdfToHTMLEx/0.14.7-win/pdf2htmlEX.exe

      tagger.png

  4. However, if the tagger opens (with or without error messages) please can you:
    1. Click the Windows icon in the bottom left hand corner of your screen and type %temp%\Ctrl and press Enter
    2. Delete the folder tagger and tagger_download
    3. Try again to download your XBRL document from secure.ctrlprint.net