12:10 CET
We are currently experiencing an issue preventing users from logging in. We are working on it as our highest priority and will have the system back online as soon as possible.
12:30 CET
We are currently experiencing an issue preventing users from logging in. We are working on it as our highest priority and will have the system back online as soon as possible.
13:00 CET
Our engineers are working on resolving the issue.
13:30 CET
Our engineers are working on resolving the issue.
14:00 CET
Our engineers are still working on the issue. We deeply regret any inconvenience this is causing.
14:10 CET
Thank you again for your continuing patience while we try to resolve this issue. At the moment, we have intermittent service where some users are able to login and others are not. We have not found any data loss issues as we investigate the incident.
At 14.45 CET (13.45 GMT) we will be shutting down the server and applying a update to the system. The expected downtime for this process is 2 hours.
If you are able to login and download your document, you can do so and continue to work with the local file on your computer during the downtime. You may not be able to save your work back to the server. If this is the case, please save locally (File/Save from the InCopy/InDesign top menu bar) and wait until the issue is fixed.
If you have issues logging in with 2FA, please wait for a new code in your authenticator and try again.
14:45 CET
Our engineers have begun to apply the update. The server will be down for approximately 2 hours.
If you have a file open in InCopy/InDesign on your local machine, you can keep making edits. Please use File/Save Content regularly to ensure that your work is saved locally. When the server is available, you will be able to Save to Server as normal.
15:45 CET
Our engineers are applying the update. The server will be down for approximately 1 more hour.
If you have a file open in InCopy/InDesign on your local machine, you can keep making edits. Please use File/Save Content regularly to ensure that your work is saved locally. When the server is available, you will be able to Save to Server as normal.
16:45 CET
The system is back online and we are continuously monitoring it for any performance issues.
17:15 CET
We are continuing to monitor the system for any performance issues.