A recent update to Windows has caused a bug in Internet Explorer which no longer makes it compatible with Transfer Manager. This makes downloads from CtrlPrint impossible. The error that you will receive if this is the case is seen above. ("Error downloading parameter file ()")
If you receive this error please try using a different web browser such as Microsoft Edge, Chrome or Firefox. (You may need the assistance of your IT department to install an alternative if you do not already have one.)
We will be releasing a new version of Transfer Manager in the near future which will resolve this issue for Internet Explorer issues. Until then we thank you for your patience.