Step 1: Adobe Creative Cloud
To install Adobe InCopy CC2019 (v 14) you must have a Creative Cloud account with a paid subscription for InCopy and the "Creative Cloud Desktop App". Your Creative Cloud account will be managed by someone in your organisation. If you are not sure about your login credentials for Adobe Creative Cloud, please contact your IT department. The "Creative Cloud Desktop App" can be downloaded here.
If you are trying to use Adobe's Creative Cloud Packager for installing CC2019 please use the information here.
Step 2: CtrlPrint Transfer Manager
IMPORTANT: Please make sure Transfer Manager is up to date.
See the links for installing and updating Transfer Manager here.