The 2 minute video below explains how to install CtrlPrint with links you can click for more information. Click the Table of Contents button in the player to easily navigate the video.

Text instructions

Technical Requirements

Click here to make sure your operating system, browser and network settings are correct to use CtrlPrint.

Step 1 - CtrlPrint Transfer Manager

You will need to install the CtrlPrint Transfer Manager to access your documents:

Updating your plugins - pre-existing InDesign users only

If you are a pre-existing InDesign user, and have updated your version of InDesign since last season, you will need to manually update your plugins. If you are a new user to CtrlPrint, our plugins will automatically install when the user downloads a document for editing.

Step 2 - Adobe

Creative Cloud

You will need to install Adobe's Creative Cloud app before you can install any Adobe programs.

InCopy/InDesign

Next, install the correct version of InCopy or InDesign so you can edit your documents. (Please note that you will need a paid subscription before you can download the application.)

If you are editing the text of the document, please download InCopy. If you are editing the layout of the document, please download InDesign.

• InCopy/InDesign 2019 (14.some numbers)
• InCopy/InDesign 2020 (15.0.some numbers)

Please be aware that we do not support InCopy/InDesign 2021 (v.16.some numbers) or InCopy/InDesign 2018 (v.13.some numbers).

Not sure which version to install? Please contact your agency for confirmation. You will not be able to open documents if the wrong version of InCopy/InDesign is installed.

Configure Adobe's auto-update settings

To ensure that Adobe does not update your version of InCopy/InDesign to the most recent version (i.e. a version that will stop users being able to download their documents for editing), please manually disable the auto-update option in Creative Cloud. 

Step 3 - Your agency or project admin

Fonts

CtrlPrint does not supply or deliver fonts to users so your agency contact is the best person to answer any questions about the specific fonts for your project. Click here for more information about missing fonts in your project.

Creating your user accounts and projects

Your company administrator will create your users and projects on the CtrlPrint web server. They will contact you with further information.

I need help!

Don't panic! Please send an email to support@ctrlprint.net and one of our friendly Client Services team will be happy to help.