Click here to make sure your operating system, browser and network settings are correct to use CtrlPrint.
Step 1 - CtrlPrint Transfer Manager
You will need to install the CtrlPrint Transfer Manager to access your documents:
Install CtrlPrint plugins for InDesign
If you need to add documents to the system and are missing the CtrlPrint menu in InDesign, you will need to manually install our plugins. (Make sure InDesign is not running when you do this).
Step 2 - Adobe
You will need to install Adobe's Creative Cloud app before you can install any Adobe programs.
Next, install the correct version of InCopy or InDesign so you can edit your documents. (Please note that you will need a paid subscription before you can download the application.)
If you are editing the text of the document, please download InCopy. If you are editing the layout of the document, please download InDesign. We support:
- InCopy/InDesign 2022 (v17.some numbers) - Recommended for this season.
- InCopy/InDesign 2021 (v16.4) - Support for 2021 has now ended as Adobe released 2023.
Please see this page if you still need 2021.
Not sure which version to install? Please contact your agency for confirmation. You will not be able to open documents if the wrong version of InCopy/InDesign is installed.
Configure Adobe's auto-update settings
To ensure that Adobe does not update your version of InCopy/InDesign to the most recent version (i.e. a version that will stop users being able to download their documents for editing), please manually disable the auto-update option in Creative Cloud.
Step 3 - Your agency or project admin
CtrlPrint does not supply or deliver fonts to users so your agency contact is the best person to answer any questions about the specific fonts for your project. Click here for more information about missing fonts in your project.
Creating your user accounts and projects
Your company administrator will create your users and projects on the CtrlPrint web server. You should contact them with questions regarding this.
I need help!
Please send an email to firstname.lastname@example.org and our Client Services team will be happy to help.