Documents used in CtrlPrint are version specific and you are required to have the version of InCopy/InDesign that the document were created with.
How do I know which version I should be using?
You can see which version of InCopy/InDesign you need in CtrlPrint through the below different ways:
- Check the project page in the CtrlPrint server:
- Check the chapter page:
If you don't have the required version installed you will get an error message saying Failed to Locate the Application - The Application Is Missing, see this page for more information.