You can force a reinstallation of the CtrlPrint Tagger via the steps below.
- Click on the link to open Transfer Manager: Open CtrlPrint Transfer Manager
- Go to the Help menu and select "Open Local Storage"
For reference the file location is: C:\Users\YOUR USERNAME\AppData\Local\Temp\Ctrl
- Locate the folders called tagger and tagger_download and delete them.
- You can then go back to the CtrlPrint server and click "Open in Tagger". This will download and install the Tagger on your machine. Please bear in mind that this will take longer as the the Tagger files need to be downloaded again.
The following error messages are usually resolved by reinstalling the CtrlPrint Tagger:
- Error: An unknown error occurred. Please contact support if the error persists.
- Error: The CtrlPrint XBRL Tagger is not installed, expected at [file path]
- Error: CtrlPrint XBRL Tagger failed to start / Failed to launch the CtrlPrint XBRL Tagger:5
- Error: Object reference not set to an instance of an object
- Error Occurred: Unable to locate required Cef/CefSharp dependencies:
- Error Occurred: Could not load file or assembly 'AMAMA.PDF.Converter:'. The system cannot find the file specified.