Troubleshooting CtrlPrint

Transfer Manager errors

• The Chapter Is Not Checked Out (HTTP 401)
• Failed to Locate the Application - The Application Is Missing
• Error Downloading Parameter File - Download Stops at 5% or 8%
• Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin

My CtrlPrint Account

• I Need a New User Password
• I Need a New Administrator Password
• I Forgot My Username
• Who is My CtrlPrint Administrator?
• Help with 2FA

TrackChanges & WordExport

• Activate TrackChanges, WordExport, Review, Tagger, 2FA
• I Need Help with TrackChanges
• You Must Enable WordExport

PDFs issues

• Download, Use and if Needed, Create Custom PDF Presets (.joboptions) for Hi-res PDFs
• Low Resolution Images in PDFs
• Yellow Sticky Notes in Clean PDFs
• Missing Notes in PDFs

Administration

• I Cannot Find a Company To Administrate
• I Forgot My Login Details
• Unable to Add Certain Users to a Project
• Remove Users From a Project
• Delete a User from CtrlPrint

InCopy & InDesign

• Missing Fonts
• Installing Fonts (Windows)
• The Toolbar has Disappeared
• The Cursor Isn't Set to Let Me Edit Text
• I Cannot See Text or Images in the Document
• Open an InDesign File from the Temp Folder with InCopy

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Troubleshooting 101

• Troubleshooting 101 (Common issues)