Troubleshooting CtrlPrint

Known Issues

• Known issues in new interface
• Compatibility for Internet Explorer is Ending

Transfer Manager errors

• Solved: The chapter is not checked out (HTTP 401)
• Solved: Failed to locate the application - The Application is Missing
• Solved: No apps are installed to open this type of link (ctrl)
• Solved: Error downloading parameter file or download stops at 5%
• Solved: Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin
• Solved: An error occurred when launching the application

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My CtrlPrint Account

• Solved: I need a new user password
• Solved: I need a new administrator password
• Solved: 2FA verification code does not work

TrackChanges & Word Export

• Solved: Activate TrackChanges and WordExport
• Solved: I need help with TrackChanges
• Solved: You must enable WordExport

PDFs issues

• Solved: Text looks wrong or is missing from PDFs
• Solved: Create custom PDF presets (.joboptions)
• Solved: Low resolution images in PDFs
• Solved: Yellow sticky notes in PDFs
• Solved: 500 - Internal server error

Administration

• Solved: I can't find a company I administrate
• Solved: Unable to Add Document to project - {"status":"error"}
• Solved: Unable to add certain users to project
• Solved: Set user permissions for chapters and projects
• Solved: Remove users from a project
• Solved: Delete user from CtrlPrint

InCopy & InDesign

• Solved: Missing fonts
• Solved: Installing fonts (Windows)
• Solved: the tool bar has disappeared
• Solved: The cursor isn't set to let me edit text
• Solved: I cannot see any text or images in the document
• Solved: Open InDesign temp file with InCopy

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Troubleshooting 101

• Troubleshooting 101 (Common issues)