Troubleshooting CtrlPrint

Transfer Manager errors

• Solved: The chapter is not checked out (HTTP 401)
• Solved: Failed to locate the application - The Application is Missing
• Solved: Error downloading parameter file, download stops at 5% or 8%
• Solved: Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin
• Solved: Find my Temp Folder

My CtrlPrint Account

• Solved: I need a new user password
• Solved: I need a new administrator password
• Solved: I forgot my username
• Solved: Who is my administrator?
• Solved: Help with 2FA

TrackChanges & WordExport

• Solved: Activate TrackChanges, WordExport, Review, Tagger, 2FA
• Solved: I need help with TrackChanges
• Solved: You must enable WordExport

PDFs issues

• Solved: Create custom PDF presets (.joboptions)
• Solved: Low resolution images in PDFs
• Solved: Yellow sticky notes in clean PDFs
• Solved: Missing notes in PDFs

Administration

• Solved: I can't find a company I administrate
• Solved: I forgot my login details
• Solved: Unable to add certain users to project
• Solved: Remove users from a project
• Solved: Delete user from CtrlPrint

InCopy & InDesign

• Solved: Missing fonts
• Solved: Installing fonts (Windows)
• Solved: the tool bar has disappeared
• Solved: The cursor isn't set to let me edit text
• Solved: I cannot see any text or images in the document
• Solved: Open InDesign file in Temp folder with InCopy

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Troubleshooting 101

• Troubleshooting 101 (Common issues)