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Important: Our support for InCopy/InDesign 2021 (v.16) will end in October.
Please see this page for more information about what this means and what you will need to do.

  1. CtrlPrint Support
  2. Troubleshooting CtrlPrint

Troubleshooting CtrlPrint

Transfer Manager errors

  • Solved: The chapter is not checked out (HTTP 401)
  • Solved: Failed to locate the application - The Application is Missing
  • Solved: Error downloading parameter file, download stops at 5% or 8%
  • Solved: Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin
  • Solved: Find my Temp Folder

My CtrlPrint Account

  • Solved: I need a new user password
  • Solved: I need a new administrator password
  • Solved: I forgot my username
  • Solved: Who is my administrator?
  • Solved: Help with 2FA

TrackChanges & WordExport

  • Solved: Activate TrackChanges, WordExport, Review, Tagger, 2FA
  • Solved: I need help with TrackChanges
  • Solved: You must enable WordExport

PDFs issues

  • Solved: Create custom PDF presets (.joboptions)
  • Solved: Low resolution images in PDFs
  • Solved: Yellow sticky notes in clean PDFs
  • Solved: Missing notes in PDFs

Administration

  • Solved: I can't find a company I administrate
  • Solved: I forgot my login details
  • Solved: Unable to add certain users to project
  • Solved: Remove users from a project
  • Solved: Delete user from CtrlPrint

InCopy & InDesign

  • Solved: Missing fonts
  • Solved: Installing fonts (Windows)
  • Solved: the tool bar has disappeared
  • Solved: The cursor isn't set to let me edit text
  • Solved: I cannot see any text or images in the document
  • Solved: Open InDesign file in Temp folder with InCopy
See all 9 articles

Troubleshooting 101

  • Troubleshooting 101 (Common issues)
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