Troubleshooting CtrlPrint

Transfer Manager errors

• Failed to Locate the Application - The Application Is Missing
• Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin
• Error: The chapter token is not valid: (HTTP 401)
• Error: The chapter is not checked out, and can't be uploaded to the server.
• Error Downloading Parameter File - Download Stops at 5% or 8%

My CtrlPrint Account

• I Need a New User Password
• I Need a New Administrator Password
• I Forgot My Username
• Who is My CtrlPrint Administrator?
• Help with Two-factor Authentication

PDF Information

• Download, Use and if Needed, Create Custom PDF Presets (.joboptions) for Hi-res PDFs
• Low Resolution Images in PDFs
• Yellow Sticky Notes in Clean PDFs
• Missing Notes in PDFs

InCopy & InDesign

• Plug-ins Issue With Version InDesign 19.4 (Mac Only)
• Missing Fonts
• Installing Fonts (Windows)
• The Toolbar has Disappeared
• The Cursor Does Not Let Me Edit Text
• I Cannot See Text or Images in the Document

See all 9 articles

TrackChanges & WordExport

• I Need Help with TrackChanges
• You Must Enable WordExport

Administration

• I Cannot Find a Company To Administrate
• A User has Forgotten Their Login Details
• Unable to Add Certain Users to a Project
• Remove Users From a Project

Integrate

• Insert Text or Table Button is Greyed Out