Known Issues
Transfer Manager errors
- Solved: The chapter is not checked out (HTTP 401)
- Solved: Failed to locate the application - The Application is Missing
- Solved: No apps are installed to open this type of link (ctrl)
- Solved: Error downloading parameter file, download stops at 5% or 8%
- Solved: Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin
- Solved: An error occurred when launching the application
My CtrlPrint Account
TrackChanges & WordExport
PDFs issues
Administration
- Solved: I can't find a company I administrate
- Solved: I forgot my login details
- Solved: Unable to Add Document to project - {"status":"error"}
- Solved: Unable to add certain users to project
- Solved: Set user permissions for chapters and projects
- Solved: Remove users from a project
InCopy & InDesign
- Solved: Missing fonts
- Solved: Installing fonts (Windows)
- Solved: the tool bar has disappeared
- Solved: The cursor isn't set to let me edit text
- Solved: I cannot see any text or images in the document
- Solved: Open InDesign file in Temp folder with InCopy