Troubleshooting CtrlPrint

Transfer Manager errors

• The chapter is not checked out (HTTP 401)
• Failed to locate the application - The Application is Missing
• Error downloading parameter file, download stops at 5% or 8%
• Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin

My CtrlPrint Account

• I need a new user password
• I need a new administrator password
• I forgot my username
• Who is my administrator?
• Help with 2FA

TrackChanges & WordExport

• Activate TrackChanges, WordExport, Review, Tagger, 2FA
• I need help with TrackChanges
• You must enable WordExport

PDFs issues

• Download, use and if needed, create custom PDF presets (.joboptions) for hi-res PDF's
• Low resolution images in PDFs
• Yellow sticky notes in clean PDFs
• Missing notes in PDFs

Administration

• I can't find a company I administrate
• I forgot my login details
• Unable to add certain users to project
• Remove users from a project
• Delete user from CtrlPrint

InCopy & InDesign

• Missing fonts
• Installing fonts (Windows)
• The tool bar has disappeared
• The cursor isn't set to let me edit text
• I cannot see any text or images in the document
• Open InDesign file in Temp folder with InCopy

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Troubleshooting 101

• Troubleshooting 101 (Common issues)