Important: All CtrlPrint XBRL Tagger users should read the information on this page about a validation issue with nested continuations.

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  1. CtrlPrint Support
  2. Troubleshooting CtrlPrint

Troubleshooting CtrlPrint

Transfer Manager errors

  • Failed to Locate the Application - The Application Is Missing
  • Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin
  • Error: The chapter token is not valid: (HTTP 401)
  • Error: The chapter is not checked out, and can't be uploaded to the server.
  • Error Downloading Parameter File - Download Stops at 5% or 8%

My CtrlPrint Account

  • I Need a New User Password
  • I Need a New Administrator Password
  • I Forgot My Username
  • Who is My CtrlPrint Administrator?
  • Help with 2FA

TrackChanges & WordExport

  • I Need Help with TrackChanges
  • You Must Enable WordExport

PDFs issues

  • Download, Use and if Needed, Create Custom PDF Presets (.joboptions) for Hi-res PDFs
  • Low Resolution Images in PDFs
  • Yellow Sticky Notes in Clean PDFs
  • Missing Notes in PDFs

Administration

  • I Cannot Find a Company To Administrate
  • I Forgot My Login Details
  • Unable to Add Certain Users to a Project
  • Remove Users From a Project

InCopy & InDesign

  • Missing Fonts
  • Installing Fonts (Windows)
  • The Toolbar has Disappeared
  • The Cursor Isn't Set to Let Me Edit Text
  • I Cannot See Text or Images in the Document
  • Open an InDesign File from the Temp Folder with InCopy
See all 8 articles
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